Refunds Policy


The Global Food Company Pty Ltd (ABN: 12 169 398 403) makes every effort to be fully transparent at all times. Accordingly, we have developed a Refunds Policy to ensure that you are fully aware of your rights with respect to refunds and returns.

You acknowledge that the products offered for sale via The Global Food Company website (the Website) are offered and provided to you by third parties. You also acknowledge that The Global Food Company is not responsible for decisions made by those third parties or any of the products that they offer. However, if a refund is due to you from a third party supplier of a product, we may provide you with reasonable assistance in claiming such funds from those suppliers, despite not being obliged to do so.

Your Entitlement to a Refund

You will be entitled to a refund where:

  • the product is faulty or damaged;
  • the product is not fit for the purpose that goods of that kind are commonly bought;
  • the product does not match the sample or description advertised on our website;
  • or you are entitled to a refund under any relevant laws.

In the event that you believe that any of the above apply to you and consequently, you believe that you are entitled to a refund, you must contact the supplier of the product to make suitable arrangements.

Third-Party Terms Relating to Refunds

Third party suppliers of products may impose different terms and conditions relating to the products featured on this Website. Therefore, prior to finalising your order via the Website, you should carefully read all of the supplier’s Terms & Conditions that are specific to any product that you wish to purchase.

If you wish to return products to a supplier, you must contact that supplier directly to make suitable arrangements.


In the event that you wish to cancel your Global Food Company membership, you may do so at any time by emailing us.


Please email us if you have any questions regarding our Refunds Policy.

Refunds Policy last updated on 20 Sep 2014.